Why do you have to do so much construction in the first place?
PocketiNet is building an entirely new network to bring high-speed Internet to your community. Because this is a new service, we have to install brand new, state-of-the-art fiber optic infrastructure.
How long will you be constructing in my neighborhood?
We tend to build on a staggered schedule, but you may notice we’re in several neighborhoods at one time. We hope to have construction completed in each neighborhood within a couple of months, but sometimes that timeline has to be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.).
I didn’t sign up for Fiber - why are you on/near my property?
In order to bring PocketiNet Fiber to a new neighborhood, a whole lot of heavy lifting needs to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property.
Most of the network is placed within areas called easements or rights of way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the rights to utilize these locations, just like other service providers (such as water and electric).
What are easements and rights of way?
Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like PocketiNet, to use rights of way and easements.
My yard is torn up after you constructed in my area - when will you fix it?
We know that construction can sometimes look very messy, but chances are our crews haven’t yet finished building in your neighborhood. Once we complete construction for your entire neighborhood, our crews will come back through to restore your property. If construction work has been completed in your area and you notice that your property has yet to be restored, please call us at 509-526-5026.
Will you move my flowers/potted plants/etc before you build in my yard?
Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before we come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.
Do you notify me before coming onto my property?
Yes! We will leave door hangers before coming to do construction in your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process.
Do you do construction on the weekends?
Building a network is a lot of work, so you may see or hear us working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations.
I think my water/power went out because of work you did! What can I do?
If you haven't done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 509-526-5026.
How can I talk to someone about issues related to the construction process?
If you have any concerns whatsoever during the construction process, feel free to reach out to our Outside Plant Coordinator at 509-526-5026.